ensim2.netwisp.com SCSI drive failure

[Hal]

We've had a drive failure on ensim2.netwisp.com. We've opened a ticket with the data center to replace the drive. After the drive is replaced, the Ensim software will need to be reinstalled and then we can start restoring sites made from backups at 2AM. While we can't currently estimate the exact time the server will be down, we expect it will take at least six to eight hours to restore service for everyone.

We will update this ticket during the day with the status of the restore.

We apologize for the inconvenice and will get service restored for everyone as quickly as possible.

Thank you in advance for your cooperation in this matter.

Hal
Netwisp, Inc.

[Hal]

It seems we have some "good" news to report.

Apparently, the drive isn't in as in bad shape as the server was originally reporting so we have been able to get the server back online. So for now, service has been restored for everyone. While there are no drive errors being reported, the drive does seem to be running slower than normal so it could indicate a problem with another component or an impending failure.

We're using this chance to make a more complete backup than what we normally make to help improve our ability to restore everyone's websites if there is a final drive failure. We normally don't make this kind of backup because it takes 8-12 hours to complete. Between this and the slowness of the drive, the web services will be running slower than normal until this matter is resolved.

After the backup is done, we will continue to investigate the matter and we'll update this topic with more information regarding it.

Once again, I apologize for the inconvenice and we're working to get the problem resolved as quickly as possible.

Thank you for patience and understanding in this matter.

Hal
Netwisp, Inc.

[Hal]

Greetings,

I apologize for the delay in updating this thread with the status of the server. We've been monitoring the server since the error happened two weeks ago and so far everything seems to be running well. We've ran diagnostic programs which continue to come up clean and the server has been running fine. So for now, we're just going to leave everything as is and continue to monitor the situtation. We plan to upgrade everyone to a new server in the near future so hopefully this issue won't happen again before then.

As always, you are welcome to contact us at support@netwisp.com should you have any questions about this issue.

Thank you for your patience!

Hal Bouma
Netwisp, Inc.